It's hard to remember life before internet, cell phones, digital cameras, or even television remote controls. Gotta love technology! You know what else I can't imagine living without? Mind-Body Online software in the Pilates Studio! I can barely remember the "old school" version of scheduling client sessions on the over-sized monthly planner at the front desk with worn out erasers close-by.
Nothing beats this user-friendly software that's available 24/7 to manage business operations, organize client schedules, analyze studio trends, market special events and allow instructors to be in greater control of managing their schedules. I was first introduced to it as an employee at Power Pilates at Equinox Westwood. As a Pilates instructor, it was the first time I ever felt in control of my schedule. Long gone were the days that I'd show up for a 7am appointment on a Saturday morning to find out that my client had canceled the day before. I finally had 24/7 access to my schedule without relying on front desk staff to call and give me updates on schedule changes or vice-versa. What a relief for front desk staff who could finally focus on helping clients.
Now that I manage a Pilates Studio, I can't imagine how it was done without Mind-Body Online. I still haven't taken advantage of all of the features and I'm constantly learning new ways Mind-Body Online can assist me in running the studio smoothly and effectively. Thank god for the online tutorial that simplifies everything. In the 2 months I've worked as a manager so far, I primarily use it for scheduling clients, tracking their attendance history, and analyzing studio usage trends. But today, I learned that I can create e-mail blasts for members in our data-base. For example, I can track everyone that has come in for a 30 minute complimentary session yet hasn't purchased a series of Pilates sessions. Tomorrow, I'll send an e-mail blast inviting them to embark upon their Pilates practice with private Pilates session or our more affordable reformer classes. We'll see what happens... but I love that it's a simple option to continue marketing our studio. In the future I'll be able to promote special Pilates events at the club, too.
Today, I also discovered that I can track instructor productivity and work with them at building their schedules. Plus, by analyzing usage trends I can more accurately assess the needs of our fitness club members and determine when and where to re-arrange the schedule to best accommodate their interests and needs.
I know there's a lot more that I'll learn and discover along the way as with everything new. But I'm so happy that Equinox Fitness saw the value of using Mind-Body Online to organize our Pilates Studioss. It heps me feel organized, efficient and professional.
Rock Your Powerhouse!